Short instruction How to measure the correct width of a watch strap
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Take, preferably, a caliper ruler or otherwise a standard ruler. Our advice is to use a ruler with a clear ‘mm’ denotation for the highest precision during the measuring.
Measure the length between the two ‘lungs’ of the watch. This area is pointed with red arrows in the image above. Always check if you are measuring the width starting from the right 0-point on your ruler. If you don’t start from the 0-point you will probably measure a wrong width!
Write down the first width you just measured. Check your first measured width by measuring a second time to know for sure you have the correct width. If you have the correct width, then you can use it for our online offer tool or send it directly to us in an e-mail. Please provide the correct width always in 'mm'.
Help while ordering?
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I was expecting the watchstrap last week, and I called the customer service helpline this morning who answered the phone very swiftly and spoke perfect English, The lady I spoke to was very pleasant, and I was assured the straps would arrive this week.
I was asked to allow another 5 days for delivery, and to contact them again if there were any further delays. I need not have worried. as the postman delivered the parcel to my door an hour after the phone call.
Thank you very much for excellent customer service, I would recommend this service to anyone!
There needs to be a clearer understanding of the tracking system, because I was under the impression the package had arrived for a week when looking at the tracking link provided via e-mail and had no idea I would need to also look for the tracking ID on my local post website. Of course, I couldn't understand why the package did not reach me even though it seemed to be at my local post office.
For the rest, the product arrived in perfect condition, it was exactly what I ordered, and the price was very good. No complaints there :)
Posted on 2/11/2016
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