Return policy

1. Refund

If you are not satisfied with the ordered product (s), you may return it after receival within 30 days. For us it is important that you are careful with the products in this period and make sure the packaging is allright so that we can offer the product again to another customer.

Do you want to return a product? Send an email to sales@horloge-bandjes.nl which you mention:

- Your name
- Your order number
- What product (s) you want to return
- The reason for return
- To which bank account we can refund the money

You can then send the product  to the address below,  in original condition and - if possible - in original packaging. At receival of the product we will pay your money back to your bank account. The return shipping costs will have to be paid by the customer himself.

H-B RETOUR
Attn. A. Slegers
Nieuwstraat 30a
5421 KP Gemert
The Netherlands

2. Exchange of a received article

If you have ordered a wrong item and you want to exchange it for another product, that is obviously not a problem. However, we ask you to send an email to sales@horloge-bandjes.nl in which you mention:

- What is wrong with the item you received
- What you would like to receive

3. Right of Withdrawal Form

European Returning Consumer Form (For English Version, please contact us)

4. Warranty

Complete watches: 2 years from purchase date

Watch straps / bands: 3 months (leniency)

Please contact us if you have any questions about the warranty of your product at sales@horloge-bandjes.nl. We are always ready to find the most fitting solution for any trouble or damage of your ordered product(s).