If you are not satisfied with the ordered product (s), you may return it after receival within 30 days. For us it is important that you are careful with the products in this period and make sure the packaging is allright so that we can offer the product again to another customer.
Do you want to return a product? Send an email to firstname.lastname@example.org which you mention:
- Your name
- Your order number
- What product (s) you want to return
- The reason for return
- To which bank account we can refund the money
You can then send the product to the address below, in original condition and - if possible - in original packaging. At receival of the product we will pay your money back to your bank account. The return shipping costs will have to be paid by the customer himself.
Attn. A. Slegers
5421 KP Gemert
2. Exchange of a received article
If you have ordered a wrong item and you want to exchange it for another product, that is obviously not a problem. However, we ask you to send an email to email@example.com in which you mention:
- What is wrong with the item you received
- What you would like to receive
3. Right of Withdrawal Form
Complete watches: 2 years from purchase date
Watch straps / bands: 3 months (leniency)
Please contact us if you have any questions about the warranty of your product at firstname.lastname@example.org. We are always ready to find the most fitting solution for any trouble or damage of your ordered product(s).